Desk of Little Wonders

Jovely Co

Customer Service Representative (Remote)

January 2022 – May 2025 (3yrs 4 month)

🔹Customer Support: Address customer inquiries and concerns effectively.
🔹Order Processing: Provide mock-ups of personalized orders for customer approval before production.
🔹Tracking Updates: Share tracking numbers and updates once orders are shipped.
🔹Refunds & Replacements: Process refunds and replacements as needed.
🔹Production Coordination: Follow up with production to ensure timely order fulfillment.

Ecstatic Intimacy

Social Media and Marketing Specialist (Remote)

May 2024 – Mar 2025 (11 months)

🔹Website & Events: Update website pages, publish events, manage Facebook Ads, and engage with attendees.
🔹Task Management: Handle Asana tasks, respond to Slack queries, and manage delays.
🔹Content & Media: Post blogs, monitor media inquiries, and manage interviews.
🔹Social Media & SEO: Curate and schedule social media content, manage graphics and videos, and track SEO and social media stats.
🔹Administration: Manage email uploads, track statistics, maintain a task manual, and organize a media library.

Great Useful Stuff

Customer Service Representative (Remote)

Oct 2022 – Apr 2023 (1 yr 7 months)

✨ Customer Support:
🔹Respond to customer inquiries and resolve order issues.
🔹Provide information about products and services.

✨ Social Media Management:
🔹Create and post content on two social media platforms.
🔹Manage and enhance social media engagement.

✨ Administrative Support:
🔹Assist with various day-to-day tasks for the client.
🔹Help organize and manage client-related activities.

Plane Pal AU

Advance General Virtual Assistant (Remote)

Aug 2022 – Mar 2024 (1 yr 8 months)

✨Customer Support:
🔹Provide assistance for customer inquiries and resolve order issues.
🔹Monitor outbound orders for delays, manage pick-ups and returns, and update customers on any issues.

✨Social Media Management:
‘🔹Create and manage content across three social media platforms, including posts, reels, and stories.
🔹Develop strategies to enhance engagement and visibility.

✨Brand Ambassadors:
🔹Identify and recommend potential ambassadors to the client.

✨Administrative Support:
🔹Assist with various day-to-day tasks and projects as needed by the client.

Wish Rocket, LLC

Admin & Customer Service Representative (Remote)

Feb 2018 – 2024 (6 years)

🔹Amazon Seller Account Management: Oversee and optimize all aspects of the Amazon seller account to ensure smooth operations.
🔹Customer Communication: Reply to customer emails promptly and professionally.
🔹Order Management: Process and manage customer orders efficiently.
🔹Refund Management: Handle customer refund requests and ensure timely resolution.
🔹Feedback Management: Monitor and manage customer feedback to address concerns and improve service.
🔹Review Management: Oversee and respond to customer reviews, ensuring positive interactions and resolutions.

Advantageous Learning Solution

Advance General Virtual Assistant (Remote)

Dec 2021 – Nov 2022 (11 months)

🔹Email Support: Provide assistance to learners through Zendesk, addressing inquiries and resolving issues.
🔹Account Assistance: Help learners with account creation and troubleshoot issues on learning platforms.
🔹Reporting: Generate and provide weekly reports on all Zendesk tickets.
🔹Learning Module Updates: Assist in updating learning modules using Adobe Captivate Prime.
🔹Document Management: Update and maintain PDF documents as needed.

Wolves Academy

Customer Service Specialist (Remote)

July 2020 – Jan 2021 (7 months)

🔹Email Support: Provide consistent support by handling daily inquiries from customers, ensuring timely and effective responses to all questions and concerns.
🔹Cancellation & Refunds: Process cancellation requests and refund claims, ensuring compliance with company policies while maintaining customer satisfaction.
🔹Issue Troubleshooting: Troubleshoot and resolve technical issues, guiding customers step-by-step to identify and solve problems, ensuring a smooth user experience.
🔹Daily Updates: Communicate regular updates to customers regarding the status of their inquiries, providing transparency and ensuring they are informed throughout the resolution process.

NIRA Skin

Customer Service Representative (Remote)

Feb 2020 – Dec 2020 (11 months)

🔹Email Support: Respond to customer inquiries via email and calls, providing prompt, accurate, and helpful information to resolve questions or concerns.
🔹Refund Processing: Process refund requests efficiently, ensuring adherence to company policies while maintaining customer satisfaction.
🔹Order Tracking: Assist customers by tracking their orders, providing status updates, and ensuring timely delivery.
🔹Device Troubleshooting: Provide troubleshooting support for device-related issues, guiding customers through step-by-step solutions to resolve technical problems.
🔹Replacement & Return Processing: Handle requests for product replacements and returns, ensuring smooth and hassle-free experiences for customers.

360 Degree Cloud Technologies Pvt. Ltd.

Customer Feedback Analyst (Remote)

Jun 2020 – Aug 2020 (3 months)

🔹Customer Feedback Outreach: Reach out to customers to gather feedback on the support and services they received, ensuring their satisfaction and identifying areas for improvement.
🔹Survey Invitation: Encourage customers to visit the company’s website to rate the support they received, offering a convenient platform for sharing their experiences.
🔹Feedback Reporting: Compile and report customer feedback to the team, highlighting key insights to drive improvements in service delivery and customer support.

SYKES Philippines

Customer Service Representative (On-Site)

Jun 2017 – Feb 2018 (9 months)

🔹Call Handling: Manage inbound and outbound calls with professionalism and efficiency.
🔹Customer Service: Provide high-quality support to customers, addressing their inquiries and resolving issues.
🔹Finance Calculations: Calculate finance charges on auto loans and provide accurate rate information for car loans.
🔹Rate Provision: Offer competitive rates on car loans based on customer needs and loan details.

1&1

Technical Support Representative (On-Site)

Oct 2016 – May 2017 (8 months)

🔹Call Management: Handle inbound and outbound calls with professionalism and efficiency.
🔹Customer Service: Address customer queries, providing clear and helpful answers.
🔹Billing Support: Assist with billing inquiries and resolve any related issues.
🔹Sales Support: Offer upselling opportunities and support sales efforts to enhance customer satisfaction.
🔹Technical Support: Provide assistance with website-related technical issues, ensuring timely resolution.

Survey Sampling International

Market Researcher (On-Site)

Mar 2015 – Nov 2015 (9 months)

🔹Outbound Calls: Make outbound calls to potential survey participants.
🔹Survey Materials: Provide and manage necessary survey materials for research.
🔹Participant Recruitment: Identify and call qualified individuals to participate in surveys, ensuring they meet the criteria.